Weaponized Empathy

Read my archive of Seattle Times Explore columns. A coaching client told me about a painful interaction with her manager. Her vice president told her: “I am stunned that, at your level, you don’t know the basics of your job.” And my client, a director with years of experience at some of the largest companies in the region, immediately began ...

What’s the Worst That Can Happen?

Read my archive of Seattle Times Explore columns. A new coaching client lashed out at me. Tears in her eyes, she spat out how much she hates her job, how stuck she feels, how unhappy. She snapped at the irrelevance of some question I had asked. I didn’t mind. I’ve been there. I get it. This client is highly trained ...

What’s Your 2019 Word?

Read my archive of Seattle Times Explore columns. A coaching client told me about getting angry at work. He was petulant with his manager and almost walked out of the meeting, he said. “If you could have a mulligan on that meeting, how would you handle it differently?” I asked him. He stumbled around, trying to come up with an ...

Negotiating This Side of Crazy

Read my archive of Seattle Times Explore columns. My new housecleaner looked at me with dismay. And not because of the drifts of cat fur. We had just walked through my house and she offered a reasonable price to clean my bathrooms and floors. I happily accepted. That’s when she’d looked at me with dismay: I had accepted her first ...